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The Customer is Always Right? 2011 Edition

Month: September 2011

September 1, 2011

The Customer is Always Right? 2011 Edition

Having the right to be wrong with dignity creates an environment where customers can freely communicate their ideas and desires while allowing the provider the chance to respect them and help them achieve the overall result that they are looking for.   READ MORE

September 1, 2011

The Customer is Always Right?

The customer-is-right philosophy is based on a win—lose mentality. Make them feel and look good and you’ll be giving them what they really want: satisfaction. READ MORE

Alford Media