Project management
audio
video
lighting
display
creative
Customer Care
CUSTOMER CARE
Our Clients Are Our Passion.
Their Vision Is Our Goal
At Alford Media, precision and reliability are built into everything we do—from the warehouse to the show site.
Our 26,000 sq. ft. facility centrally located in DFW, Texas serves as the heartbeat of our operations. With a fleet of 8 trucks, a full-time team, and a central location in the Dallas–Fort Worth area, we’re equipped to deliver gear and service nationwide with speed and efficiency. Using RFID tracking, we maintain full visibility into our equipment’s location and status—ensuring everything arrives on time and ready to go.
What truly sets us apart is our people. We take a personalized approach to every event by assigning dedicated teams who work closely with our clients from planning through execution. Our project managers, engineers, and facilitators are backed 24/7 by our home base in Texas, delivering what we proudly call the Alford Difference.
But our team doesn’t stop there. In addition to our full-time staff, we partner with a network of trusted freelancers across the country—each one empowered, aligned, and committed to upholding our high standards. This extended team allows us to scale quickly and deliver the same level of excellence wherever your event takes place.
CUSTOMER CARE
At Alford Media, precision and reliability are built into everything we do—from the warehouse to the show site. Our 26,000 sq. ft. facility centrally located in DFW, Texas serves as the heartbeat of our operations. With a fleet of 8 trucks, a full-time team, and a central location in the Dallas–Fort Worth area, we’re equipped to deliver gear and service nationwide with speed and efficiency. Using RFID tracking, we maintain full visibility into our equipment’s location and status—ensuring everything arrives on time and ready to go.
What truly sets us apart is our people. We take a personalized approach to every event by assigning dedicated teams who work closely with our clients from planning through execution. Our project managers, engineers, and facilitators are backed 24/7 by our home base in Texas, delivering what we proudly call the Alford Difference.
But our team doesn’t stop there. In addition to our full-time staff, we partner with a network of trusted freelancers across the country—each one empowered, aligned, and committed to upholding our high standards. This extended team allows us to scale quickly and deliver the same level of excellence wherever your event takes place.
Account Managers
Our Account Managers are more than just points of contact — they’re your dedicated partners from day one. From the first conversation through planning and prep, they make sure your needs, vision, and budget stay front and center. No hard selling — just real support, clear communication, and a commitment to getting it right.
Project Managers
Our Project Managers are with you every step of the way — from the first design conversation to the last case loaded on the truck. They’re problem-solvers, advocates, and strategic partners who prioritize your goals at every turn. They flag potential issues before they surface and guide smart decisions from day one. With a calm, solutions-focused approach, they keep teams aligned and your project on track. It’s not just about execution — it’s about care, clarity, and confidence from start to finish.
Facilitators
Unique to Alford, our Facilitators do more than ensure the equipment arrives on time. Throughout your entire show, they’re on hand to handle last-minute requests, fix unexpected issues, and fill in wherever needed. Think of them as an extra layer of insurance and customer service — quietly making sure everything (and everyone) has what they need, exactly when they need it.
On Site Experts
Our on site team are true pros — deeply skilled in their craft and always pushing to learn, adapt, and stay ahead of what’s next. But it’s more than just technical expertise. What sets our team apart is heart. Everyone is empowered to solve problems, speak up, and do what’s right for the client — not just the checklist. We care deeply about the work we do, and it shows in every detail.
In-house IT
Unlike many companies that outsource their IT, Alford Media has a dedicated in-house team managing all show-site and internal computer systems. This means faster response times, seamless support, and strategic alignment with Project Managers and department leads. You get the right computers, software, and configurations — all working together to support your show reliably from start to finish.
On-Call Support - 24/7
At Alford Media, support doesn’t end when the business day does. Our on-call managers rotate between experienced leadership and account managers, so someone with real authority and insight is always available — day or night. Whether it’s a last-minute request or an unexpected issue onsite, we’re here to support your team anytime, keeping your show running smoothly around the clock.
Melanie Reed
Sr. Vice President
“Driven by passion, backed by experience, and fueled by a relentless pursuit of innovation, our team consistently pushes the boundaries of event technology. Recognized time and again, they represent the very best in the industry.”
Melanie Reed
Sr. Vice President
“Driven by passion, backed by experience, and fueled by a relentless pursuit of innovation, our team consistently pushes the boundaries of event technology. Recognized time and again, they represent the very best in the industry.”
Alford Insights
Alford Media dives deeper into the culture, technologies, and strategies involved in our field of work - we like to call these articles “Insights.”
Here are some related to our our efforts in Customer Care. Visit our Insights page to read them all.